Privacy policy
Privacy Policy
1. Collection and Use of Personal Information
When you use LEGOO shopping mall services, we may ask you to provide personal information. LEGOO will use this information in accordance with this privacy policy. You are not obligated to provide the personal information we request, but in many cases, if you choose not to provide it, we may not be able to provide you with products or services, or respond to any inquiries you have.
Here are examples of the types of personal information LEGOO may collect and how we may use this information:
2. What Personal Information We Collect
When you create an account, purchase products, or contact us, we may collect various information including your name, mailing address, phone number, email address, and contact preferences.
When you make purchases on LEGOO, we may collect information related to you such as your name, mailing address, email address, and phone number. LEGOO will use this information to fulfill your requests, provide relevant products or services, or for anti-fraud purposes.
In certain jurisdictions, for purposes required by law, we may request users to provide government-issued identification, but this is limited to specific circumstances such as customs clearance.
3. How We Use Your Personal Information
We will notify you promptly about new product releases and upcoming events. If you do not wish to receive our mailing list communications, you can opt out anytime by updating your preferences.
We may use your personal information (such as email address or phone number) to verify and confirm user identity.
We may use personal information to send important notices, such as information regarding purchases. Because this information is crucial for communication between you and the mall, you cannot opt out of receiving such messages.
We also use personal information for auditing, data analysis, and research to improve LEGOO's products, services, and customer communications.
4. Cookies and Other Technologies
LEGOO or email and advertisements may use cookies and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, inform us which parts of our website people have visited, measure the effectiveness of advertisements and web searches, and improve them. We consider the information collected through cookies and other technologies as non-personal information. However, if local laws consider Internet Protocol (IP) addresses or similar identifiers as personal information, we will also treat these identifiers as personal information. Similarly, under this privacy policy, when non-personal information is combined with personal information, we treat the combined information as personal information.
Like most internet services, we automatically collect certain information and store it in log files. This information includes IP addresses, browser types and languages, operating systems, date/time stamps, etc.
We use this information to understand and analyze trends, manage the website, understand user behavior on the site, improve our products and services, and collect overall demographic information about our user base. LEGOO may use such information for our marketing and advertising services.
Pixel tags allow us to send emails in a readable format to customers and inform us whether the email has been opened. We can use this information to reduce or eliminate emails sent to customers.
5. Others
According to the requirements of laws, legal procedures, litigation, and public institutions and government departments both domestically and internationally where you reside, LEGOO may need to disclose your personal information. If we determine that disclosure is necessary or appropriate for national security, law enforcement, or other public important matters, we may disclose information related to you.
If we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users, we may also disclose information related to you. Additionally, in the event of a restructuring, merger, or sale, we may transfer all collected personal information to relevant third parties.
LEGOO places great importance on the security of your personal information. We use encryption technologies such as Transport Layer Security (TLS) during transmission to protect your personal information. When storing your personal data at LEGOO, we use computer systems with limited access permissions, deployed in facilities protected by physical security measures. Your account password is stored in encrypted form, and this practice extends to the use of third-party storage spaces.
6. Privacy Issues
If you have any questions or concerns about LEGOO's privacy policy or data processing, or if you wish to file a complaint regarding potential violations of local privacy laws, please contact us. You can reach us at any time by contacting our support phone number.
When we receive privacy issues or access/download requests, we categorize contacts and strive to address specific questions or concerns you raise. If your issue involves significant matters, we may request additional information from you. Contacts raising significant issues will receive a response. If you are dissatisfied with the response you receive, you may escalate your complaint to the relevant regulatory authority in your jurisdiction. If you consult us, we will provide information on applicable complaint avenues based on your specific circumstances. LEGOO reserves the right to update its privacy policy at any time. If we make significant changes to the privacy policy, we will announce them on our company website.
